CHARTER FLIGHT ARRANGEMENTS:-The price than will be shown on the confirmation invoice will not be subject to any surcharges.
SCHEDULED FLIGHT ARRANGEMENTS:-As scheduled airlines reserve the right to increase prices at any time the price shown on the confirmation invoice will ONLY be guaranteed once full payments is received before due date. The payment deposits guarantees your seat, not the price and we will confirm those correspondence which are in writing and signed by the passengers accepting all the terms and conditions of the bookings. It is your responsibility to pay the remaining balance before the due date. Failure to do so may result in increase in air fare or change in the flight details. In case of any mistake from our consultants' in quoting the price because of system error, The Company will advise the client of the situation and compensate £30 to £50 towards the actual price. Until ticketing price can be change by the Airline.
GOVERNMENT ACTION:-Our price Guarantee cannot cover increases due to direct Government action e.g. the imposition of VAT or Passenger Levy.
Details of airlines, flight numbers/schedules and destination airport will be shown on your invoice/confirmation. We regret we are unable to guarantee
specific aircraft types or airlines. All flights must be
reconfirmed 72 hours before departure. Failure to do so will
result in cancellation of your booking. FIRST & BUSINESS class
passengers are requested to check in at least 2 hours before
departure. ECONOMY class passengers are requested to check in at
least 3 hours before departure.
Making A Booking:
The person making the booking becomes responsible to The Company for the payment of the total price of the arrangements for all passengers shown on the invoice. Once we have sent the invoice confirmation about the passengers details its passengers’ responsibility to check all the details and send us a confirmation of it.
No booking will be confirmed unless the required deposit has been received by The Company. The deposits don’t mean that you have held the price. Price can be change until ticketing.
If you wish to change any item – other than increasing the number of persons in your party – and providing we can accommodate the change, you will have to pay an Amendment Fee per person. These fees can vary greatly and will be advised at the time changes are made. Changes must be confirmed to us in writing. From time to time we are required to collect additional taxes and surcharges. You will be informed of any such charges prior to ticket issue.
Should you or any member of your
party be forced to cancel your holiday, we must be notified, in
writing, by the person who made the booking and who is therefore
responsible for the payment of the cancellation charges.
Cancellation charges are calculated from the date we receive the
written notice of cancellation.
More Than 42 days . . . . . . . . .
. . . . . . . . . . . . . . . . Deposit
Cancellation after ticket issue will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your reservation adviser. Charter flights carry a 100% cancellation fee both before and after ticket issue.
If you have a problem during your holiday, it is a legal requirement that you inform the property owner/hotel management/our local agent who will Endeavour to resolve the situation. You can call on 0203 371 8784 anytime. If your complaint cannot be sorted out locally you must obtain written confirmation that the complaint was lodged. You must follow this up within 28days of your return home in writing to us with all the relevant details. If you fail to follow this procedure, it may make it impossible to investigate your complaint fully.
We accept the jurisdiction of the Courts in any part of the UK in which the client is domiciled. For clients not domiciled in the UK the Court of England shall have sole jurisdiction. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time. The Company will attempt to fulfill Clients requirements to its best abilities and in the event of complaint, will pass such complaints to the Principal concerned on the Clients behalf. As agent only, The Company will not be able to commit the Principal as on their correct course of actions.
The Company strongly recommends that the Client takes out adequate insurance whether or not it is a Principal’s condition of booking. The Client is herewith recommended to read the terms of any insurance affected to satisfy them as to the fitness of cover. The Company will be pleased to quote you for insurance. Should insurance be declined you will be asked to sign our indemnity form.
You must pay the balance by the due date shown on the confirmation. Please note that for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive confirmation. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your travel and still leave you liable to the cancellation charges. Where an extra ‘’booking charge’’ applies this will have been advised at the time of booking. All credit card payments are subject to a 3% charge. However where cancellation can be avoided with the Principal a late payment of £30 will be applied to your balance. All payments made by cheques should be made payable to 7 Star travel Limited.
Passport And Visa:
You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country.
Spacial Request And Medical Request:
If you have any special requests, please advise us at time of booking. Although we will Endeavour to pass any such request on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Proper payment for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our opinion or in the opinion of any other person in authority you are behaving in such a way as to cause or to be like to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation towards you (including any return transport arrangements) will immediately cease and we will not be responsible for meeting any costs or expenses you may incur as a result, making any refund or paying compensation.
The address for all documentation will be that given at the time of booking. Documents will normally be dispatched or e-mailed to you within 5 days after we have received the full payment. N.B. For bookings made within 14 days of departure, only cash payment will be accepted and your documents will be e-mailed to you or posted to you by 1st class delivery at your own risk. LATE BOOKIGNS may also require Registered/Courier delivery of documents in which case the appropriate charges will have been advised at the time of booking. If paying by debit/credit card, all the documentation will be posted to you on the card registered address. Third party payment will not be accepted. When you buy a ticket from us you money is 100% protected by ATOL because we have the main consolidators who are ATOL protected. Book Flights with 7 Star travel Ltd you will receive a Confirmation Invoice from us (or via our authorized agent through which you booked) confirming your arrangements and your protection under Air Travel Organizer’s License holder. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.